FAQ
When will my package be sent?
Depending on the country of destination, C&J works with a number of reputable carriers.
You may assume that, except for exceptional cases of pressure, force majeure or other reasons, C&J will deliver your order to the carrier at the latest 24 hours after the moment of ordering. Exceptions are orders on Saturdays and holidays.
Questions about shipping costs? Please send an e-mail to [email protected].
You can specify a delivery address, different from the billing address, during the Check-out procedure.
In case of absence, the carrier will deliver to a neighbor or a depot, leaving a message where you can pick up the package.
At the latest 14 days after delivery, you must pick up the package at the depot, otherwise the goods will be returned to C&J.
Within 30 days of receipt, C&J will refund the balance after deduction of shipping costs (return) and 35% compensation for administration and loss of profit.
Can I return my package?
You have the right to notify that you are cancelling your purchase, without penalty and without stating a reason, within 14 calendar days from the day following the delivery of the product.
If you want to return a product, you must first request a return authorization number via email. This can be done via: [email protected] or via this Return Form which can be filled in and emailed or sent back by post.
As soon as you have received this return agreement number, you have 14 days to send the product back to C&J Laboratories Belgium bv, Genste Baan 62, B-9100 Sint-Niklaas.
Items to be returned must be in original, unopened packaging and in perfect condition. Goods that do not meet these conditions will not give rise to a refund.
Returning the products is at your own risk and at the expense of the consumer.
As soon as we receive your return, we will transfer your purchase price and the shipping costs back to you within 10 days.
What are the payment options?
At the bottom of the webpage and in the webshop you can find the different payment options. Products can only be shipped after payment.
Do you have any comments?
Our goal is to strive for quality top products with corresponding service. Questions, comments can always be sent to [email protected]
